Pintec Connect Call Centre Solutions

Real-time insights. Smarter decisions. Better performance.

Our VoIP call centre and VoIP call system technology provides the standard features of our hosted switchboard system with the addition of a complete set of tools and features for inbound and outbound calls.

🔍 Features Include:

Click-to-dial from CRM databases
Wallboard displays for real-time call performance monitoring – such as: Calls answered, Calls made, Calls in queue, Missed calls, Average time to answer
Bespoke management reporting (see below for more information)
“Listen-in” feature for supervisors to monitor calls
Agent login and logout

💡Management reporting dashboard for call statistics

Our web-based reporting dashboard lets your customers see important statistics about their call activity in tabular and graphical form. You can configure a customer’s dashboard to display exactly what they want on screen using a set of standard widgets and filters. For example:

Number of calls made and received by specific users or teams each day, each week and each month
Number of calls answered and missed, hour-by-hour each day
Breakdown of outgoing calls each month by destination (landlines, mobiles, countries)
Average duration of calls
Average and peak call queuing time
Average and peak number of calls waiting in a queue

Let’s turn your call centre into a performance powerhouse.

VoIP Call Centre Integration – Key Features & Benefits

Streamline call centre performance with VoIP tools—live dashboards, CRM click-to-dial, and custom reports that drive smarter, faster decisions.

Inbound & outbound call tools – Full-featured VoIP system built for busy, high-performing call centres.

Click-to-dial from CRM – Speed up outbound calls directly from your customer database.

Live wallboard displays – Monitor real-time metrics like answered calls, queue length, and average response time.

Supervisor “listen-in” feature – Managers can monitor live calls for training and quality assurance.

Agent login/logout control – Track availability and manage shifts with ease.

Custom reporting dashboards – Configure call stats by user, team, time period, or destination.

Detailed call breakdowns – View missed calls, average durations, and queue performance hour-by-hour.

Graphical & tabular views – Choose how you visualize performance data for clarity and impact.

Flexible widget setup – Tailor dashboards to show exactly what matters to each client or team.

Web-based access – View and manage everything from anywhere—no software installs required.

Learn more